Shipping/Returns/Privacy

Shipping

We ship Australia wide using Fastways Couriers. Their shipping system is based on weight more than size of package and the cost increases on 5 kilogram increments. For example, whether you purchase 1 item or 10, the cumulative weight will be calculated and costed as you order. Once that cumulative weight reaches 5 kilograms, the shipping cost increases until you reach 10 kilograms and then rises again. Items can be shipped in boxes up to 25 kg and from there will be packaged accordingly into a second box until the 25 kg maximum weight is reached and so on and so forth. If by chance you select the incorrect shipping area on checkout, we will correct this on receiving your order and email you with the correct amended shipping cost. If you have specific requests for your shipping, please let us know in the order instructions/comments box on the bottom left of step 4 in your check out process (order confirmation). We can ship Australia Post and Australia Post Express but you will need to indicate this in the instructions/comment box. We will calculate this cost on an order by order basis and email you with a total cost including shipping after we have received your order.

Returns

Leather Restoration Co is committed to customer satisfaction, assuring our customers are happy with their purchases. If our products do not fulfill your expectations, our product return policy is outlined below.

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We urge customers who have any issues with any of our products (and/or their performance) to contact us prior to the return, so that we can directly address the problem, and possibly provide a solution.

We can be reached directly by phone on 03 9729 5590, or you can contact us via e-mail at restore@leatherrestoration.com.au

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

1) To personalize your experience
(your information helps us to better respond to your individual needs)

2) To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)

3) To improve customer service
    (your information helps us to more effectively respond to your customer service requests and  support needs)

4) To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

5) To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies? 

We do not use cookies.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. 
This policy was last modified on 9/2/2012

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

http://leatherrestoration.com.au
Fac 2/17 Malvern St.
Bayswater  VIC 3153
Australia
restore@leatherrestoration.com.au
(03) 9729 5590